If you are browsing the Internet and
suddenly a screen like the one above pops up, you are the victim of a
criminal scam attempt. Do not call the number – you'll only dig
yourself in deeper. What I do is a two stage process. First, I would hit
Control Alt Delete after which I select Task Manager – I then right
click on the Firefox icon and would select 'End Process'. That will
force close the program.
Next, I would go to the Control Panel and
select 'Uninstall Programs' – I would then select Mozilla Firefox
and would delete it. Next, I would click on the Firefox icon that was
the program I originally downloaded when I install it for the first
time. This will install a fresh copy of the program which should be
scam free – Note: when the program launches, it will ask if you
want to resume – Do Not select that! Go for a new session...
Next, I would go to the Control Panel and
select 'Uninstall Programs' – I would then select Mozilla Firefox
and would delete it. Next, I would click on the Firefox icon that was
the program I originally downloaded when I install it for the first
time. This will install a fresh copy of the program which should be
scam free – Note: when the program launches, it will ask if you
want to resume – Do Not select that! Go for a new session...
Finally as a precaution, I will run an
antiviral software like Malwarebites just to be sure....And, I would make sure to file and internet crime complaint with the FBI.
