Following are a few of my favorites along with some typical complaints;
“On Friday March 25 I ordered the and accidentally hit a#ordered (2), when I got to the billing I realized what I had done and the s&h was $31 with a total order if over $90. I telephoned the company and was told they couldn't help me until Monday. So Monday I telephoned and spoke to a Todd and he informed me there was nothing I could do as the order had already been shipped by FEDEX and the only thing I could do is send it back when I receive it minus the shipping and handling, So if I send it back I am still out $31...”
“Thursday, 8/19/10: I ordered 2 sets of bracelets online. It did not give me the opportunity to review my order before giving me a confirmation that 3 sets were ordered at $19. 99 each, plus a shipping charge of $52. 65 was added onto that. I immediately called the number listed (203) 306-5764 and spoke with a customer service rep that could not find my online order...”
“never received my ez water jet. I have had several conversations with the 800 number to no avail!!!I have faxed all the info including my copy of my charges on my credit card to a heather!!! On June 28-2010 i again talked to a Janelle who assured me her supervisor would call me back immediately with an answer...”
Remember the trigger phrases are ‘But Wait’ and ‘Free’. Anytime you see one of these in a commercial, turn up your bullshit meter a notch or two.